thomasbenoit.co

Hi, I'm Thomas Benoit,
a senior digital product consultant.

tom.benoit@gmail.com

From strategy to prototype

I can help you identify priorities, specify what to build, prototype it and test it with users.

  1. Strategy Identify priorities
  2. Analysis Specify what to build
  3. Design Prototype it
  4. Evaluation Test it with users

Expertise

Strategy

Clarify opportunities, define priorities and align stakeholders.

  • Product discovery
  • Prioritization
  • Workshops facilitation

Business analysis

Understand business needs, processes and users.

  • Functional analysis
  • Requirements
  • Process modelling
  • Agile

UX research & Service design

Research and document the user or client experience.

  • User research
  • User journey
  • User testing

Product design

Structure, design and prototype digital experiences.

  • UX design
  • Prototyping
  • User testing
  • Accessibility

AI-enabled prototyping & automation

Explore and rapidly prototype solutions using AI, no-code tools and APIs.

  • AI prototyping
  • Automation
  • No-code
  • APIs

Portfolio

Bus and metro information tools

Montreal Transit Corporation (STM)

Unified STM's bus and metro information across mobile and desktop, making key transit information easier to find while cutting maintenance costs.

  • Product discovery
  • Workshop facilitation
  • UX research
  • UX design
  • User testing
  • Data visualization

Paratransit online booking service

Montreal Transit Corporation (STM)

Redesigned STM's paratransit booking tool into an accessible, mobile-friendly service, delivered on time and budget and later adopted by two other transit agencies.

  • Business analysis
  • Functional analysis
  • UX design
  • User tests
  • Web accessibility (WCAG AAA)
  • Agile delivery

Design system documentation

City of Montréal

Documented Montréal's design system with clear UX guidance, increased adoption for internal teams and external suppliers.

  • Design systems
  • Best practices
  • Web accessibility
  • Technical writing
  • Web components

Brickroad B2B software

Elevent

B2B sponsorship management platform covering every step, from receiving a request to evaluating the project's performance.

  • UX strategy
  • Functional analysis
  • UX design
  • UI design

Product development and companion apps

Argon 18 & Notio

Helped shape two connected cycling products for sister companies Notio and Argon 18, an aerodynamics sensor and an AI-assisted e-bike, and designed their companion iOS apps.

  • Product discovery
  • Workshop facilitation
  • Product design
  • UX design
  • CX design
  • Mobile app
  • Embedded technology
  • Data visualization
  • Design thinking
  • AI

Online ticketing optimization

Cirque du Soleil

Aligned stakeholders around a shared vision for Cirque du Soleil's online ticketing experience and validated improvements through prototypes before development.

  • Product discovery
  • Product strategy
  • Stakeholder alignment
  • Workshop facilitation
  • UX design
  • Prototyping
  • Heuristic evaluation
  • User testing

Application to configure and control a robotic arm

Kinova

Redesigned how users configure and control Kinova's robotic arm, prioritizing key tasks to support use cases from assistive technology to industrial applications.

  • Business analysis
  • Product prioritization
  • Information architecture
  • UX design
  • UI design
  • Agile collaboration
  • Data visualization
  • Responsive design

E-commerce websites

Thinkmax

Detailed UI design of responsive e-commerce websites for ABB Optical and for La Vie en Rose and Bikini Village, from product pages to cart and checkout.

  • UI design
  • Responsive design
  • E-commerce
  • Information design
  • Branding